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Title: The complexities of electronic services implementation and institutionalisation in the public sector
Authors: El-Haddadeh, R
Weerakkody, V
Al-Shafi, S
Keywords: Public sector;Electronic services;IT implementation;Institutional theory;Organisational transformation
Issue Date: 2013
Publisher: Elsevier
Citation: Information and Management, 50(4), 135 - 143, 2013
Abstract: Electronic service implementation (ESI) in the public sector attempts to improve efficiency, effectiveness, and transparency of governmental departments. Despite having provided the necessary infrastructure and investment, many governments have struggled to realise such aims due to the various forces that challenge implementation and institutionalisation. Using institutional theory as a lens, we explored the forces influencing the implementation and institutionalisation of ESI in the public sector. While our results reinforced previous research in IT implementation and organisational transformation, they showed that the dynamic nature of technology poses unanticipated pressures, and that these can impede the implementation and institutionalisation process.
Description: This is the post-print version of the final paper published in Information & Management. The published article is available from the link below. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. Copyright @ 2013 Elsevier B.V.
ISSN: 0378-7206
Appears in Collections:Business and Management
Brunel Business School Research Papers

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