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Title: Inter-departmental information sharing in local government authorities (LGAs): The case of the United Kingdom
Authors: Ziaee Bigdeli, Alinaghi
Advisors: de Cesare, S
Lycett, M
Keywords: Electronic information sharing;Local government authority;Inter-organisation systems;Technology adoption;United Kingdom
Issue Date: 2012
Publisher: Brunel University, School of Information Systems, Computing and Mathematics
Abstract: This thesis focuses on investigating inter-departmental Electronic Information Sharing (EIS) through Inter-organisational Systems (IOS) in the context of Local Government Authorities (LGAs) in England and Wales. There is an increasing demand to involve LGA departments in sharing information electronically in order to reduce the cost of storing and managing data, increase the level of data accuracy and timeliness and improve the accountability of the authority. During the last decades, several LGAs in the United Kingdom have started to employ IOSs to support information sharing and networked collaboration within their departments in order to meet a diverse range of citizen needs including housing services, social care services and education services. However, reaching a great level of crossdepartmental collaboration is not easy and requires additional time and effort. Normative literature proposed various models and frameworks that examine various issues and factors influencing the effort of EIS in the private and public domain. However, the applicability and validity of those models in the context of LGAs is arguable. Therefore, this research proposes and validates a novel conceptual framework that can be used as a tool for decision-making while sharing information electronically. The framework consists of four main levels: (a) investigation and presentation of factors influencing Electronic Information Sharing in LGAs based on external environment, organisational capacity, technology environment, EIS characteristics and inter-departmental environment, (b) investigation and presentation of the phases that departments adopt while participating in the EIS effort, (c) mapping of the influential factors onto the participation phases and (d) prioritisation of the factors influencing EIS in LGAs in relation to different phases. By validating the conceptual framework through using a qualitative, interpretive, multiple case study research strategy, this thesis attempts to contribute to the theoretical, methodological and practical aspects of inter-departmental EIS. Despite the results of the cases cannot be generalised, yetthey can allow others to relate their views with the onesreported in this thesis.
Description: This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.
Appears in Collections:Computer Science
Dept of Computer Science Theses

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