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Title: Dealing with mobility: Understanding access anytime, anywhere
Authors: Perry, M
O'Hara, K
Sellen, A
Harper, R
Brown, B
Keywords: Mobile technology;Mobile workers;Mobile communication;Awareness;Distributed collaboration;Diary study;Interviews;Information access;Anytime;Anywhere
Issue Date: 2001
Publisher: ACM
Citation: ACM Transactions on Computer-Human Interaction, 8(4): 323–347, Dec 2001
Abstract: The rapid and accelerating move towards the adoption and use of mobile technologies has increasingly provided people and organisations with the ability to work away from the office and on the move. The new ways of working afforded by these technologies are often characterised in terms of access to information and people ‘anytime, anywhere’. This paper presents a study of mobile workers that highlights different facets of access to remote people and information, and different facets of anytime, anywhere. Four key factors in mobile work are identified from the study: the role of planning, working in ‘dead time’, accessing remote technological and informational resources, and monitoring the activities of remote colleagues. By reflecting on these issues, we can better understand the role of technology and artefact use in mobile work and identify the opportunities for the development of appropriate technological solutions to support mobile workers.
Appears in Collections:Computer Science
Dept of Computer Science Research Papers

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