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Title: Comparison of consumer attitudes between Cyprus and Latvia: An evaluation of effect of setting on consumer preferences in the water industry
Authors: Chenoweth, J
Barnett, J
Capelos, T
Fife-Schaw, C
Kelay, T
Keywords: Consumer expectations;Risk;Water suppliers;Nicosia;Cyprus;Riga
Issue Date: 2010
Publisher: Springer Verlag
Citation: Water Resources Management, 24(15): 4339-4358, Dec 2010
Abstract: Models approaching consumer expectations of their water supplier from a risk perspective suggest that consumers primarily and overwhelmingly want safe drinking water supply. In this study consumer preferences in the water sector are investigated in two contrasting case studies: Cyprus, where there have been significant quantity and continuity of supply issues, and Riga, where there have been water quality issues. While water quality is undoubtedly the main priority of water consumers in Riga, in Cyprus consumers indicate that they prioritise a more reliable service even though many are sufficiently dissatisfied with water quality that they do not drink the tap water. The analysis of consumer attitudes in the two case studies suggests that when water supply is unreliable, reliability takes precedence; once it is reliable quality issues come to the fore.
Description: This is the post-print version of the article. The official published version can be obtained from th link below - Copyright @ Springer
ISSN: 0920-4741
Appears in Collections:Computer Science
Dept of Computer Science Research Papers

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