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Title: Evaluating the transition of e-Government: A review of local authorities in England
Authors: Tassabehji, R
Sharif, A M
Wilkinson, J
Keywords: E-Government;Transition;Local authority;Citizen engagement;Evaluation
Issue Date: 2009
Publisher: BAM 09
Citation: Proceedings of the British Academy of Management Conference 2009 (BAM 09), Brighton, UK, 15th-17th September 2009
Abstract: The goal of e-Government is seen as a panacea for governmental authorities. The emerging needs of citizens, their inclusion and engagement in policy development, political and participatory processes have meant new perspectives on e-Government are required. This paper seeks to identify and evaluate the preparedness of 10 UK-based local authorities to transition from basic e-Government to a more sophisticated and integrated e-Government. A categorical assessment of e-Government characteristics is made and these authorities are ranked accordingly. Our findings reveal the majority of local authorities sampled had reached a high percentage of informational and transactional e-Government but few had reached the interactional level and none had achieved assimilation. This suggests that local authorities seem to have focused on basic e-Government services. There is a need now to forge ahead to integration and assimilation of e-Government in order to address the critical objectives of citizen inclusion and engagement, and alignment of institutional processes to provide an infrastructure for the transition to e-governance and e-knowledge.
ISBN: 0-9549608-5-8
Appears in Collections:Business and Management
Brunel Business School Research Papers

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