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Title: Understanding the business-IT relationship
Other Titles: Seeing the big PICTURE: A framework for improving the communication of requirements within the Business-IT relationship
Authors: Coughlan, JA
Lycett, M
Macredie, RD
Keywords: Alignment;Communication;Information flow;Relationship management
Issue Date: 2005
Publisher: Elsevier
Citation: International Journal of Information Management, 25(4): 303-319, Aug 2005
Abstract: The relationship between the business and IT departments in the context of the organisation has been characterised as highly divisive. Contributing problems appear to revolve around the failure to adequately communicate and understand the required information for the alignment of business and IT strategies and infrastructures. This study takes a communication-based view on the concept of alignment, in terms of the relationship between the retail business and IT within a major high street UK bank. A research framework (PICTURE) is used to provide insight into this relationship and guide the analysis of interviews with 29 individuals on mid-high management level for their thematic content. The paper highlights the lessons that can be derived from the study of the BIT relationship and how possible improvements could be made.
Appears in Collections:Computer Science
Dept of Computer Science Research Papers

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