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Title: Communication issues in requirements elicitation: A content analysis of stakeholder experiences
Authors: Coughlan, JA
Lycett, M
Macredie, RD
Keywords: Communication;Requirements elicitation;Content analysis
Issue Date: 2003
Publisher: Elsevier Science
Citation: Information and Software Technology, 45(8): 525-537, Jun 2003
Abstract: The gathering of stakeholder requirements comprises an early, but continuous and highly critical stage in system development. This phase in development is subject to a large degree of error, influenced by key factors rooted in communication problems. This pilot study builds upon an existing theory-based categorisation of these problems through presentation of a four-dimensional framework on communication. Its structure is validated through a content analysis of interview data, from which themes emerge, that can be assigned to the dimensional categories, highlighting any problematic areas. The paper concludes with a discussion on the utilisation of the framework for requirements elicitation exercises.
Appears in Collections:Computer Science
Dept of Computer Science Research Papers

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