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Title: Emphatic agents to reduce user frustration: The effects of varying agent characteristics
Authors: Hone, KS
Keywords: Affective Computing;HCI
Issue Date: 2006
Publisher: Elsevier
Citation: Interacting With Computers. 18 (2): 227-245
Abstract: There is now growing interest in the development of computer systems which respond to users’ emotion and affect. We report three small scale studies (with a total of 42 participants) which investigate the extent to which affective agents, using strategies derived from human-human interaction, can reduce user frustration within human-computer interaction. The results confirm the previous findings of Klein et al (2002) that such interventions can be effective. We also obtained results that suggest that embodied agents can be more effective at reducing frustration than non-embodied agents, and that female embodied agents may be more effective than male embodied agents. These results are discussed in light of the existing research literature.
ISSN: 0953-5438
Appears in Collections:Computer Science
Dept of Computer Science Research Papers

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