Please use this identifier to cite or link to this item:
Full metadata record
DC FieldValueLanguage
dc.contributor.authorSyed Alwi, SF-
dc.contributor.authorNguyen, B-
dc.contributor.authorMelewar, TC-
dc.contributor.authorYeat-Hui, L-
dc.contributor.authorLiu, M-
dc.identifier.citationIndustrial Management & Data Systems, (2015)en_US
dc.description.abstractPurpose (mandatory) The research explores brand equity from multiple perspectives (tangible and intangible) and their joint consequences, namely, on industrial buyers’ brand loyalty and their long-term commitment. The aim is to provide a more comprehensive framework of the buyer’s behavioral response in the business to business context by integrating both trust elements and industrial brand attributes (brand performance and industrial brand image). In addition, the study explores the mediation effects of trust and brand attributes on industrial buyers’ responses such as loyalty and long-term commitment. Design/methodology/approach (mandatory) Using a survey approach, the study includes respondents working in the HVAC industry in Malaysia, and data are collected in the industrial air conditioning segment. The research model was tested with SEM. Findings (mandatory) Findings show that brand performance and industrial brand image directly affect brand trust but with different effects on buyers’ commitment and loyalty. Interestingly, industrial brand image only mediates the responses via brand trust, while brand performance has a direct effect. Thus, both brand performance and industrial brand image build buyer trust. But in this context, it is brand performance rather than industrial brand image that influences long-term commitment and loyalty. The study concludes that in the HVAC industry, brand performance, industrial brand image, buyer trust, industrial loyalty, and commitment build brand equity. Originality/value (mandatory) Significant research reveals that, in business-to-business contexts, brand equity depends on the supplier’s brand trust and attributes of the brand such as brand image and brand performance. While useful in guiding a supplier’s or industry’s brand strategy, the study of both brand trust and brand attributes has led to only a partial explanation of the supplier’s or industry’s brand equity. The present research explores industrial brand equity, focusing on tangible assets (performance) and intangible assets (brand image), and their joint consequences.en_US
dc.subjectBrand imageen_US
dc.subjectBrand performanceen_US
dc.subjectBrand equityen_US
dc.subjectBrand loyaltyen_US
dc.subjectCorporate branden_US
dc.titleExplicating industrial brand equity: Integrating brand trust, brand performance and industrial brand imageen_US
dc.relation.isPartOfthe Industrial Management & Data Systems-
Appears in Collections:Brunel Business School Research Papers

Files in This Item:
File Description SizeFormat 
Fulltext.docx498.37 kBUnknownView/Open

Items in BURA are protected by copyright, with all rights reserved, unless otherwise indicated.