Please use this identifier to cite or link to this item: http://buratest.brunel.ac.uk/handle/2438/8096
Title: Contextual factors, knowledge processes and performance in global sourcing of IT services: An investigation in China
Authors: Du, R
Ai, S
Abbott, P
Zheng, Y
Keywords: Cultural understanding;Global sourcing;Knowledge processes;Performance;Trust
Issue Date: 2011
Publisher: IGI Global
Citation: Journal of Global Information Management, 19(2), 1 - 26, 2011
Abstract: In this paper, the authors explore the influences of two major contextual factors—supplier team members’ cultural understanding and trust relationship—on knowledge processes and performance in global sourcing of IT services. The authors discuss a joint investigation conducted by a cross-cultural research team in China. Cultural understanding is measured by individualism with guanxi and mianzi, two Chinese cultural concepts, and trust relationship is measured by adjusting trust, a notion reflecting the uniqueness of the Chinese people. Knowledge processes are characterized by knowledge sharing. Performance is measured by the outcomes of global sourcing, which is represented by product success and personal satisfaction. Data are collected in 13 companies in Xi’an Software Park, with 200 structured questionnaires distributed to knowledge workers. The results of quantitative data analysis indicate that cultural understanding influences trust relationship greatly, as well as knowledge sharing and performance in global sourcing of IT services. Trust relationship significantly impacts knowledge sharing, whereas trust relationship and knowledge sharing have no impact on performance. This study suggests that special aspects of the Chinese context have significant direct impacts on knowledge processes while no direct and immediate impacts on performance in global sourcing of IT services.
Description: Copyright @ 2011, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Reuse of this article has been approved by the publisher.
URI: http://www.igi-global.com/gateway/article/52806
http://bura.brunel.ac.uk/handle/2438/8096
DOI: http://dx.doi.org/10.4018/jgim.2011040101
ISSN: 1062-7375
Appears in Collections:Publications
Computer Science
Dept of Computer Science Research Papers

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